Our Background
Custom Strata Management was established in 2008 as an independent, specialist provider of strata management solutions throughout Perth and Regional Western Australia. Our current management portfolio is both diverse and extensive and comprises in excess of 190 strata communities and over 3,000 individual lots.
Our portfolio of communities includes both new and established properties that range in size from 3 lots to over 150 lots whilst we are responsible for supporting communities with annual expense budgets ranging from $10,000 to over $4,000,000.
Joanne Dunn, Senior Strata Manager and business owner, has been involved in the strata management and residential property management industries for over 20 years.
Joanne's Husband, Brad Dunn, joined the business in late 2011 on a full time basis following a successful 20 year career with NAB working in corporate, commercial and property related finance. Brad is responsible for all accounting and finance matters involving the strata portfolio.
Today, Joanne and Brad enjoy the support of a dedicated and experienced team comprising of Accredited Strata Managers, Support and Administrative Personnel and Accounts.
Our Values
Responsive
You’re our first priority, and communication is key — we’ll respond to queries in a timely manner and provide you with instant access to work orders, financial statements, account balances and invoices
Supportive
We have a deep understanding of the benefits and challenges associated with living in, working from, managing, and maintaining strata communities. We know things don't always go to plan and we'll do our best to support you in finding a solution
Understanding
We take the time to visit your property to understand what is unique about your community. In time, our team will get to know your Council of Owners and quite often, many of the other owners and tenants too.
Value Driven
We charge an all-inclusive management fee for our services, with no hidden surprises. Some of our specialised services may attract additional charges, but we’ll always let you know beforehand.
Transparency
We love banking and accounting and leverage world-leading management software to provide a transparent approach to financial management.
Transparency and Professionalism
We provide secure, reliable systems that give you access to the information you need 24/7. Our owners’ portals offer live financial information, community documents, schedules and more…..
We speak the language of business. Experienced in Banking and Accounting we’re able to review financial statements, provide insight into forecasting and cashflow planning.
Our average Strata Manager tenure is over 5 years. With this experience and stability, we have a deep understanding of the benefits and occasional challenges that living in and working from strata communities can provide.
Responsive, efficient service
Responsiveness is at the heart of how we work.
You’re our priority, and we know communication is key. We’ll always respond to queries in a timely manner. We think ahead, and use our experience to provide practical solutions that enable your community to operate efficiently and effectively.
We're passionate about efficiency and technology. We’ve partnered with Urbanise who provide a world class, cloud-based strata management platform for the benefit of our clients.
Experience the Custom Strata Difference
We really love what we do, and with the help of our clients we build great communities, one property at a time.
Call or email us now to experience the difference.
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