Over 14 years of Strata Management Excellence

Leveraging our extensive experience to offer a simplified and pragmatic approach to providing great strata management.

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Perth’s Leading Strata Management Team

  • Simple
    adj. |
    Easily understood or done; presenting no difficulty
  • Community
    n. |
    A group of people living in the same place
  • Management
    n. |
    The process of dealing with or arranging things

With a dedicated and engaged team, we use innovative systems to deliver simplified strata management solutions that are knowledgeable, accessible, and cost-effective throughout Perth and Western Australia for residential, commercial and mixed use communities.

We understand that communities are unique and they mean something different to each owner. That’s why we treat each property with attention and professionalism, providing a high-quality level of service.

Strata management is more than just collecting levies, dealing with maintenance requests, and arranging annual general meetings. We manage your asset, but we also manage the relationships with the people who make your home or business part of the wider community.

Strata Management

Owners of more than 3,000 homes and business premises trust Custom Strata to manage their most valuable asset: their property.

We bring over a decade of strata management experience to our portfolio of properties throughout Perth and Western Australia. With our team of professionals, depth of knowledge, responsive service, and secure systems, we deliver comprehensive management solutions.

The Custom Strata Difference

Responsive communication

Being responsive to our clients is at the heart of how we work.

Fast & efficient service requests

Our priority is you, and we understand that communication is key.

Transparent financial reporting

The language of business. We love banking and accounting, and provide a transparent approach to financial management.

Experienced team

Our clients experience the dedication, experience and stability of our loyal team.

Innovative technology

We’re passionate about efficiency and have partnered with a world-leading software provider to offer streamlined solutions for your community.

Strata Management

We’re not satisfied with providing standard services. Our strata management services are provided by experts, who happen to be members of our highly experienced team.

We have expertise in providing and facilitating:

Meetings
Complex Strata and property issues
Compliance
Contract Management
Financial Management
Maintenance Administration
Dispute Resolution

Meetings
Complex Strata and property issues
Compliance
Contract Management
Financial Management
Maintenance Administration
Dispute Resolution

Working with great people

We love engaging with well-rounded people who share a dedication to our work, a commitment to our clients and a high level of enthusiasm to work alongside us.

With a structured training and mentoring program, we love introducing new people to the world of strata management.

Maintenance partners are part of our team

We pride ourselves on working with skilled tradespeople who possess the same dedication we do. For large repairs, we’re happy to secure multiple quotes, so our clients can be assured that they’re getting value for their investment.

We maintain a practice of resolving maintenance items in an efficient and cost-effective manner. Where possible we encourage the use of proactive maintenance for your community.

Commercial, industrial and mixed-use properties

We know commercial, industrial and mixed-use buildings can bring their own challenges.

Each property is unique, our strata managers establish effective communications with each client, understand the financial arrangements and ensure that all expectations and obligations are understood.

Community portal

No more waiting for office hours — you can access it all 24/7.

With a simple and modern design, MyCommunity provides instant access to your property information, including:

  • Real-time financial information
  • Instant access to property documents
  • Easy access to levy balances and payments
  • Contact information at your fingertips
  • Manage your contact information
  • Online supplier payment approval (committee only)
  • Enhancing your community living
MyCommunity login

Efficient Communication

Custom Strata’s continuing growth profile is supported by a passion for efficiency and the embracing of the latest strata specific management software and technology - Urbanise.  This cloud based platform integrates management, communication and financial functions into a single collaborative platform.

Included within the MyCommunity Platform are powerful communication tools for strata managers and clients, including maintenance ticketing and workflows, SMS, lobby screen systems and a digital notice board.

Transparent Financial Reporting

MyCommunity integrates with our strata management software and (depending upon access level) provides the owners and caretakers with unprecedented access to live financial information and graphical overlays, including:

  • General ledger transactions
  • Actual to budget performance
  • Accounts payable
  • Arrears balances
  • Levy collection information
  • Budget details and breakdown
  • Income and expenditure for the year

You can also access all strata-related documents from your portal, including:

  • Insurance policies
  • Management statements
  • Strata plans
  • Welcome packs
  • House rules

“On behalf of the committee of Council of Owners of Fairways, I wish to convey our confidence in the business acumen of Custom Strata Management. As a resident of Fairways since 2014, I have been a committee member, ex-Chairman and currently act Treasurer for all 26 units in the complex. During this time we have not experiences any short comings in the business acumen of the company, particularly, Maddison Doyle. I cannot recommend highly enough to any prospective clients, the capacity of the company to attend to their requirements as a Strata Management company.”

Edward Kelly
Connelly

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Experience the Custom Strata Difference

We really love what we do, and with the help of our clients we build great communities, one property at a time.

Call or email us now to experience the difference.

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